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Troubleshooting Instructions For Help Status

If you are having problems while visiting Help website even though it is online and not down, try using the below troubleshooting hacks to resolve the problem; you can follow these steps:

Clear your internet cookies and browser cache:

• Open your browser's settings or preferences.
• Look for the privacy or browsing history section.
• Locate the option to clear cookies and cache.
• Select the appropriate checkboxes and clear the data.

Refresh your browser by hitting the CTRL + F5 keys simultaneously:

• Ensure that your browser window is active.
• Press and hold the CTRL key on your keyboard.
• While holding CTRL, press the F5 key.
• Release both keys simultaneously to trigger a hard refresh.

Clear your computer's DNS cache:

→ On Windows PC/Laptop:

• Open the Command Prompt by typing "cmd" in the Start menu search bar and selecting "Command Prompt".
• In the Command Prompt window, type Command Prompt "ipconfig/flushdns" and press Enter.
• Wait for the process to complete, and then restart your computer.

→ On macOS (Apple):

• Open the Terminal application by searching for it in Spotlight or navigating to Applications > Utilities > Terminal.
• In the Terminal window, type "killall -HUP mDNSResponder" and press Enter.
• Enter your administrator password if prompted, and then press Enter.
• Wait for the process to complete, and then restart your computer.

Reset your modem and restart your computer:

• Locate your modem/router's power button and turn it off.
• Wait for about 30 seconds, and then turn it back on.
• Once your modem/router has fully restarted, restart your computer as well.

Access the website using an online proxy service:

• Search for "proxy service" in your preferred search engine.
• Choose a reliable proxy service from the search results.
• Follow the instructions provided by the proxy service to access the website you're having trouble with.

These steps should help you troubleshoot common internet connectivity issues. If the problem persists, it's advisable to check your internet speed or contact your service provider (ISP) for further assistance.